LDR Business School, represented by Sole Proprietor Anna Yaremenko, acting on the basis of an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organizations with registration record number 2000670010002175958 (hereinafter referred to as the “Provider”), on the one hand, and any person who has accepted this public offer agreement (hereinafter referred to as the “Customer”), on the other hand (collectively referred to as the “Parties”, and individually as a “Party”), have entered into this Public Offer Agreement (hereinafter referred to as the “Agreement”) under the following terms:
1. GENERAL PROVISIONS
1.1. This document constitutes a public offer (hereinafter referred to as the “Agreement”) in accordance with Articles 633 and 641 of the Civil Code of Ukraine and contains all essential terms and conditions for the provision of services.
1.2. Full and unconditional acceptance of the terms of this offer (acceptance) shall be deemed to occur upon the Customer performing any of the following actions:
1.2.1. Payment for the Provider’s services by any method;
1.2.2. Completion of the registration form and/or enrollment in a program on the Provider’s website;
1.2.3. Receiving access to materials or participating in the Provider’s events.
1.3. From the moment of acceptance, this Agreement shall be considered concluded and shall have the legal force of a written agreement.
1.4. The Provider has the right to amend this offer unilaterally. The new version shall enter into force from the moment of its publication on the Provider’s website.
2. SUBJECT MATTER OF THE AGREEMENT
2.1. The Provider undertakes to provide the Customer with educational and coaching services in one or more of the following formats (depending on the selected product):
2.1.1. Individual and/or group coaching sessions – individual online meetings between the Customer and a coach conducted via video conference;
2.1.2. Group programs and courses – training as part of a group with access to live sessions and/or recordings;
2.1.3. Recorded materials and self-study – access to video, audio, and text-based educational materials through a private account or messenger;
2.1.4. Combined programs – a combination of the above-mentioned formats in accordance with the program selected by the Customer.
2.2. The specific scope, format, duration, and cost of services are determined on the page of the relevant product on the Provider’s website and/or in the issued invoice.
3. COST OF SERVICES AND PAYMENT PROCEDURE
3.1. The cost of services is determined by the Provider and published on the official website or indicated in the issued invoice at the time of placing the order.
3.2. Reservation of a place in an educational program is carried out according to the principle: “first paid – first secured a place.”
Registration shall be considered confirmed only after:
3.2.1. Receipt of full payment for the educational program, unless otherwise agreed with the Provider; or
3.2.2. Execution and confirmation of an individual payment schedule (installment plan), if such option is provided by the Provider and the specific program.
3.3. Until payment confirmation, the Provider does not guarantee that the Customer’s place in the program will be reserved.
3.4. Payment may be made using one of the following methods:
3.4.1. Through the WayForPay payment system or another online payment system;
3.4.2. By bank transfer using the provided banking details (IBAN);
3.4.3. By other methods offered by the Provider.
3.5. Prices on the website may be indicated in foreign currency. Payment shall be made in Ukrainian hryvnia (UAH) according to the exchange rate of the bank or payment system applicable on the date of payment.
3.6. The Provider has the right to modify, add, or discontinue certain payment methods without prior approval from the Customer. In case of such changes, the Provider shall ensure the availability of an alternative payment method.
3.7. For certain educational programs, the Provider may offer payment in installments. The installment terms are determined individually and agreed upon with the Customer before the start of training.
3.8. In case of violation of the payment schedule, the Provider has the right to:
3.8.1. Suspend access to the personal account, educational materials, and online classes;
3.8.2. Refuse to issue a certificate confirming completion of the training;
3.8.3. Terminate the Customer’s participation in the program until the outstanding debt is fully repaid.
3.9. Tuition fees are calculated based on the chosen track (Full Level 2, Level 1 Add-on, or Level 2 Bridge). Payment schedules, installments, and deadlines are documented in the student’s individual Enrollment Agreement.
3.10. Re-evaluation Fees: One attempt for the final Performance Evaluation (audio assessment) is included in the track tuition. If a submitted recording does not meet the required threshold (ACC level for Block 1, PCC level for Block 2), additional re-evaluations are subject to an administrative re-assessment fee. To find out the current fee per session for retaking the final audio assessment, please contact your program coordinator.
4. PROCEDURE FOR PROVIDING SERVICES
4.1. Access to services or materials shall be provided to the Customer within 1–3 business days after confirmation of payment, unless otherwise specified in the description of the selected program.
4.2. Individual and/or group sessions shall be conducted on the days and at the times agreed upon between the Provider and the Customer via video communication (Zoom, Google Meet, or another platform selected by the Provider).
4.3. Group classes shall be conducted according to the schedule provided to the Customer after payment. The schedule may be subject to change; the Provider shall notify participants in advance.
4.4. Recorded materials shall be provided through a closed platform, personal account, or messenger. The access period shall be specified in the product description.
4.5. If the Customer does not use the service for personal reasons, this shall not constitute grounds for a refund or rescheduling of a session without following the procedure specified in Section 6. Once access to the product has been provided, the service shall be deemed fully rendered by the Provider.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. The Provider undertakes to:
- provide services of appropriate quality, within the agreed timeframe, and in the agreed format;
- maintain confidentiality of information received from the Customer during the provision of services;
- in the event that the Provider is unable to provide a service at the scheduled time, notify the Customer in advance and offer an alternative time;
- comply with the ICF Code of Ethics in all interactions with the Customer.
5.2. The Provider has the right to:
- refuse to provide services or remove the Customer from the program without a refund in case of violation of the terms of this Agreement or unethical behavior towards the Provider or other participants;
- engage third parties (guest speakers, program coordinators, organizations) to provide certain parts of the services;
- change the schedule, format, or platform of the classes by notifying the Customer.
5.3. The Customer undertakes to:
- make timely payments for the services;
- independently ensure the availability of technical equipment required to participate in online events (stable internet connection, a device with a camera and microphone);
- maintain respectful communication and behavior towards the Contractor and other program participants;
- not record, copy, or distribute program materials, as well as information about other participants or information received from other participants, without the written permission of the Provider.
5.4. The Customer has the right to:
- receive services in the agreed scope and of the appropriate quality;
- contact the Provider with questions related to the program;
- initiate a refund in accordance with the terms of Section 6.
6. REFUND POLICY AND CONDITIONS
6.1. Refund Terms for Multi-Block Progression
6.1.1. If a student enrolled in the Full Level 2 Program decides to withdraw after completing Block 1, the tuition for Block 1 (at the standalone Level 1 rate) and applicable administrative fees will be retained. Any prepaid unused fees for Block 2 will be refunded in accordance with our standard Refund Schedule.
6.1.2. To receive the Level 1 Add-on Certificate upon early exit, the student must have completed all Block 1 academic, mentoring, and assessment requirements.
6.2. Individual sessions: The Customer may cancel or reschedule a session without losing payment if the Customer notifies the Provider no later than 24 hours before the scheduled start time. If the session is cancelled less than 24 hours before the start time or the Customer fails to attend without prior notice, the session shall be considered completed and shall not be eligible for a refund.
6.3. Refunds shall be processed according to the following rules:
6.3.1. If a refund request is received no later than 10 calendar days before the start of the training program and no later than 7 days after the payment date, 100% of the amount paid shall be refunded (taking into account any possible bank or payment system fees, as well as currency conversion costs if the payment was made from a foreign currency account).
6.3.2. After the start of the educational program, a refund may only be provided for the unused part of the program (modules that have not been opened or conducted), minus an administrative fee of 40%.
6.3.3. After completion of 30% of the educational program or after access has been granted to the relevant part of the educational materials, the funds shall not be refundable.
6.4. Recorded materials: After access to the closed platform or personal account has been provided, payments shall not be refundable, as the service shall be considered fully rendered.
6.5. To initiate a refund, the Customer shall submit a written request to the Provider’s email address. The Provider shall review the request within 14 business days. The request must include: full name; name of the educational program; reason for the refund; payment details for the refund (if required).
6.6. Refunds shall be made using the same payment method that was used for the original payment within 14 business days after the decision has been made, unless otherwise provided by the payment system or applicable legislation.
6.7. The Customer shall independently cover all fees charged by banks and payment service providers, as well as any expenses related to currency conversion, if applicable.
6.8. In the event of: cancellation of a payment; transaction dispute (chargeback); failure to make an installment payment; or any other circumstances resulting in outstanding debt, the Provider shall have the right to temporarily restrict access to the educational platform, course materials, online classes, and other services until the payment issue has been fully resolved.
7. CONFIDENTIALITY AND PERSONAL DATA PROTECTION
7.1. The Provider collects and processes the Customer’s personal data (name, contact details, payment information) solely for the purpose of providing services and fulfilling the terms of this Agreement.
7.2. The Provider shall not transfer the Customer’s personal data to third parties without the Customer’s consent, except in cases provided for by the applicable legislation of Ukraine.
7.3. By accepting this offer, the Customer consents to the processing of their personal data in accordance with the Law of Ukraine “On Personal Data Protection”.
7.4. The Provider shall implement organizational and technical measures to protect personal data from unauthorized access, loss, or disclosure.
7.5. The Customer has the right to withdraw consent to the processing of personal data at any time by submitting a corresponding request to the Provider’s email address.
8. INTELLECTUAL PROPERTY
8.1. All materials of the Provider’s programs (videos, audio recordings, texts, presentations, workbooks, and other materials) are objects of copyright and belong to the Provider.
8.2. The Customer receives a limited personal license to use the materials exclusively for their own educational purposes.
8.3. Copying, reproduction, public display, resale, or any other use of the materials without the written permission of the Provider is prohibited and may result in legal liability.
9. LIMITATION OF LIABILITY
9.1. The Provider’s services are educational and coaching in nature and do not constitute psychotherapy, medical assistance, or legal consulting services.
9.2. The results of working with the Customer depend on their personal involvement and efforts. The Provider does not guarantee specific financial, career, or personal development outcomes.
9.3. The Provider shall not be liable for technical issues on the Customer’s side (internet outages, equipment malfunctions, etc.).
9.4. In the event of force majeure circumstances (natural disasters, military actions, emergencies, etc.), the Provider shall be released from liability for failure to fulfill obligations and shall, where possible, offer an alternative format for providing the services.
10. Grievance Policy
10.1. LDR Business School strives to ensure fair treatment of every participant and makes every effort to provide timely, impartial, and professional review and resolution of any complaints. Participants have the right to submit an official complaint regarding the program content, quality of delivery, learning conditions, or the conduct of trainers, instructors, or organization staff.
10.2. LDR Business School follows a strict non-retaliation policy: no participant shall be subject to punishment or negative consequences for submitting a complaint made in good faith. All complaint-handling procedures are conducted with strict confidentiality to protect the privacy of all parties involved, in accordance with the ICF Code of Ethics (2025).
Participants have the right to file a formal grievance regarding program content, delivery, facility concerns, performance evaluation results, or the behavior of instructors, faculty, or staff.
10.3. Step 1. Informal Resolution. Participants are encouraged to first attempt to resolve the matter directly with the trainer, instructor, or staff member involved in the situation. We believe that open and professional dialogue is the most effective way to resolve any misunderstandings.
10.4. If a participant is unable to address the issue directly or feels uncomfortable doing so, they may proceed to Step 2.
10.5. Step 2. Formal Written Complaint. If the matter cannot be resolved informally or direct communication is not possible, the participant shall submit a formal written complaint to the Program Director within 10 business days from the date the situation occurred. The complaint must include:
- a clear description of the issue;
- steps taken to resolve the matter independently (if any);
- the expected outcome or desired resolution.
10.6. In case of submitting a formal written complaint, it should be sent to the Provider’s email address.
10.7. The Provider shall review the complaint and contact the Customer within 10 business days from the date of receipt. To achieve a fair and balanced resolution, the Program Director shall consult with all parties involved.
10.8. Step 3. Appeal. If the participant is not satisfied with the decision made at the previous stage, they may submit a written appeal request to the Program Director within 3 business days after receiving the initial decision. The appeal must include:
- the original complaint text;
- the decision provided at the previous stage;
- specific reasons why the participant remains dissatisfied with the decision.
10.9. The appeal shall be reviewed, and the Customer shall receive a written response within 10 business days.
10.10. The decision made as a result of the appeal review shall be final.
10.11. If a participant believes that the situation violates the ICF Code of Ethics and has not been properly resolved through the internal procedure, they have the right to contact ICF directly through the official ethics reporting portal: https://coachingfederation.org/ethics
11. Attendance & Missed Session Policy
11.1. To meet the requirements of the International Coaching Federation (ICF) regarding certification, all participants are required to complete the established number of synchronous contact hours. To successfully complete the program and become eligible for certification, a participant must attend at least 80% of all live synchronous sessions. Regular attendance is an essential condition for developing coaching competencies through group interaction and receiving feedback from trainers.
11.2. Synchronous Attendance Requirement (80% Rule)
Students must attend a minimum of 80% of all live (synchronous) instructional hours for their enrolled track to qualify for graduation:
11.2.1. Block 1 (Level 1 Add-on): Minimum of 37,2 synchronous hours out of 46,5 total synchronous hours.
11.2.2. Block 2 (Level 2 Upgrade): Minimum of 34 synchronous hours out of 42,5 total synchronous hours.
11.2.3. Full Level 2 Program: Minimum of 71.2 synchronous hours out of 89 total synchronous hours.
11.3. Mandatory Components (100% Attendance) The 80% rule applies strictly to general curriculum webinars. The following experiential components require 100% attendance and completion:
11.3.1. Mentoring Sessions: All 10 hours for Level 1 or 12 hours for Level 2 must be completed. Missed group mentoring cannot be replaced by general lecture recordings and must be made up in accordance with program guidelines.
11.3.2. Observed Coaching Sessions: All 5 sessions in Block 1 and the 1 session in Block 2 must be completed with feedback.
11.3.3. Asynchronous Assignments: All non-synchronous coursework must be submitted and verified by the faculty.
11.4. If a participant is unable to attend a live session due to illness or unforeseen circumstances, they must, whenever possible, notify the program coordinator in advance or immediately after the situation occurs.
11.5. To maintain eligibility for certification, the following steps must be completed:
11.5.1. Viewing the recording. The Customer is required to watch the recording of the missed session and complete all required assignments within 7 calendar days after the missed session.
11.5.2. Make-up work. To confirm the acquisition of the required competencies, the Customer must complete an additional practical coaching session or reflective assignment in accordance with the trainer’s instructions.
11.6. If the Customer misses more than 15 hours of training, they are required to arrange an individual session with the trainer or a qualified assistant to make up the missed material. The participant is responsible for covering the costs of such individual sessions.
11.7. If a participant misses more than 20% of the scheduled group mentoring coaching sessions, which, according to ICF requirements, must total 10 hours, the participant is responsible for independently arranging and paying for additional individual mentoring coaching sessions to fulfill the full ICF requirement of 10 hours.
11.8. We understand that unforeseen circumstances may arise in life. Requests for exceptions to this policy are considered on an individual basis. Such requests must be submitted in writing to the Provider’s email address. The request will be reviewed by the program administration, which will notify the participant of the decision made within 10 business days.
12. Participation Policy & Code of Conduct
12.1. To meet the requirements of the International Coaching Federation (ICF) regarding certification, the Customer is required to attend all scheduled synchronous sessions or at least 80% of such sessions.
12.1.1. Missed session. If the Customer is unable to attend a session due to illness or emergency circumstances, they must immediately notify the trainer and program coordinator. After that, the Customer must watch the session recording, review all provided materials, and complete a compensatory practical coaching session.
12.1.2. Attendance limit. If the Customer misses more than 15 hours of the total educational program, they are required to independently arrange and pay for individual sessions with the trainer or re-register for the next program cohort.
12.1.3. Mentor Coaching. If the Customer misses more than 20% of the scheduled group mentor coaching sessions out of the required 10 hours, which are a mandatory ICF requirement, the Customer must independently arrange and pay for additional individual mentor coaching sessions in order to fulfill the ICF requirement.
12.1.4. Special circumstances. Special circumstances are considered on an individual basis. A request must be submitted in writing to the program administration at the Provider’s email address.
12.2. Our program is highly practical and experience-based. Participation involves active engagement in discussions, demonstration coaching sessions, and mutual feedback among participants.
12.3. If the Customer is unable to participate in a specific activity due to valid reasons, they must notify the trainer/program coordinator in advance.
12.4. All participants are required to follow the following professional standards:
12.4.1. Punctuality. Participants must join live sessions on time. Late arrival without prior notice disrupts the learning process of the entire group.
12.4.2. Attendance with camera on. During online sessions, the camera must be turned on. This is a mandatory participation requirement: having the camera on supports live connection, coaching presence, and allows the trainer and participants to fully engage with each other. Turning off the camera without a valid reason is considered partial absence.
12.4.3. Advanced Practicum and Confidentiality Rules (Level 2 / Block 2) During Block 2 advanced coaching laboratories and peer-coaching exercises, students engage in deep-level professional exploration. Participants agree to maintain absolute confidentiality regarding all personal and business information shared by peers during practical sessions. Violation of confidentiality or unsupportive behavior may result in removal from the program without refund.
12.4.4. Active participation. Participants are expected to engage in discussions honestly, prepared, and respectfully toward others. Participants are responsible for their own learning and should support the learning process of their colleagues.
12.4.5. Professionalism. Participants must avoid behaviors that distract the group, including background noise, parallel messaging, or other activities unrelated to the session.
12.4.6. Respect and inclusivity. Participants must respect diversity, support inclusion, and foster a sense of belonging for everyone. All participants and trainers must be treated with dignity and respect for each person’s humanity in accordance with the ICF Code of Ethics (2025).
12.5. Violation of these rules may result in the following consequences:
12.5.1. Verbal or written warning from the program coordinator.
12.5.2. Temporary suspension from participation in group sessions.
12.5.3. In cases of repeated or serious violations – removal from the program without a refund.
12.6. All cases are reviewed in accordance with the complaint submission and review procedure described in Section 10 of this Agreement.
12.7. By signing the educational agreement or making payment for the program, the participant confirms that they have read these rules and agree to comply with them.
13. Partial Completion Policy
13.1. LDR Business School provides official documentation confirming partial completion of the course. The number of educational hours eligible for recognition is determined exclusively based on the participant’s actual attendance of synchronous sessions, according to the internal attendance records.
13.2. The Program offers two distinct educational tracks accredited by the International Coaching Federation (ICF):
- Block 1 (Level 1 Add-on Track – 69 hours): Designed for students seeking foundational skills and Level 1 completion.
- Full Level 2 Program (Blocks 1 & 2 – 128 hours): Designed for advanced mastery toward PCC-level competence.
13.3. Completion and Certification Standards
- Level 1 add-on Certificate: Awarded upon successful completion of Block 1 (69 hours), including 10 mentoring hours, 5 observed sessions, and passing the internal ACC-level performance evaluation.
- Level 2 Certificate: Awarded upon successful completion of both Block 1 and Block 2 (128 hours total), including 12 mentoring hours (9 group + 3 individual), 6 observed sessions, and passing the internal PCC-level performance evaluation.
13.4. Partial Completion Credit (Transcript of Clock Hours)
Students who withdraw before completing a full track or who do not pass the final performance evaluation will not receive a Level 1 add-on or Level 2 Certificate. Instead, they will be issued a Statement of Attendance / Certificate of Partial Completion (Partial Completion Transcript) reflecting the exact hours earned.
Credit is granted only for fully attended synchronous sessions and completed, verified asynchronous assignments.
The transcript will specify the exact division between Core Competencies (CC) and Resource Development (RD) hours, as well as synchronous and asynchronous breakdown.
13.5. If you have been enrolled in the program but, for certain reasons, were unable to complete it in full, you have the right to submit a request to receive a Participant Certificate for the successfully completed hours. The following procedure must be followed:
13.5.1. Submission of the request. Submit a written request to the Provider’s email address.
13.5.2. Submission deadline. The request must be submitted no later than 10 business days after the official course completion date.
13.5.3. Required information. The request must include:
- the full name of the program and the dates of its delivery;
- the number of hours that you believe you have successfully completed;
- relevant documentation or an explanation of the circumstances that prevented you from completing the program.
13.5.4. After verifying attendance records in the internal educational tracking system, the administration will review your request. If approved, you will receive an official Participant Certificate indicating the exact number of successfully completed training hours.
13.6. Important: A Participant Certificate issued for a specific (partial) number of completed hours is not a document confirming full program completion and cannot be used as a substitute for the full certificate of an ICF-accredited program for the purpose of obtaining coaching education credits or ICF certification.
14. TERM OF THE AGREEMENT AND FINAL PROVISIONS
14.1. This Agreement shall enter into force from the moment of acceptance (acceptance of the offer) by the Customer and shall remain effective until the Parties have fully fulfilled their obligations in accordance with the program selected by the Customer.
14.2. The Provider has the right to terminate this Agreement unilaterally with a refund of the unused portion of the payment in the event that the Provider is unable to provide the services due to reasons beyond the Customer’s control but within the Provider’s responsibility. If the reasons are beyond the Provider’s control, no refund shall be provided in such case.
14.3. The Provider reserves the right to make amendments to this Agreement. The current version of the document is always published on the Provider’s official website and becomes effective from the moment of its publication unless otherwise specified in the updated version.
14.4. By placing an order and making payment, the Customer confirms that they have read this Agreement and its Policies and agree to their terms.
14.5. The Provider may provide consulting, informational, or career support; however, the Provider does not guarantee employment, income generation, client acquisition, or the achievement of specific professional or financial results after completion of the training.
14.6. Transfer of Credit Information for ICF Accredited Programs: When the Provider transfers in education or coach-specific contact learning hours from another ICF leveled accredited program or organization, it is up to the Provider to decide how many hours will be transferred into the program as part of the Level 1 or Level 2 requirements. Depending on how many hours will be transferred; once the student has acquired and met all the necessary levelled requirements, they would receive a full certificate of completion that will reflect the total number of hours completed, including the hours transferred in from the previous programming.
15. PROVIDER DETAILS
Sole Proprietor Anna Yaremenko
RNOKPP (Tax Identification Number): 3395906803
Registered address: Ukraine, 02002, Kyiv, 18 Raisy Okipnoi Street
Email address: ldr.bs.team@gmail.com
Website: https://ldrbs.org/
Bank details: IBAN: UA093052990000026002046208737, JSC CB “PRIVATBANK”